EuroGrand Casino

Having been going strong since 2006, EuroGrand has always been considered to be a pretty strong online sportsbook. In recent years, they’ve added a casino site to the mix, which in the past decade has similarly sprung up and proved itself just as popular, so now it's known as having strong offerings for both. Owned and operated by William Hill, and UK licensed, EuroGrand clearly knows its stuff. All that aside, there’s one thing we need to take into consideration when looking at ‘older’ online casinos: has it adapted with the times, and can it content with those younger, newer casinos in the online market?

at a glance

  • Bonus

  • Mobile Casino

    Android , Iphone

  • Software

  • Payment method

Eurogrand rating

Games and Software

EuroGrand is powered by good old trustworthy Playtech, alongside a couple of other software providers (William Hill proprietary, RapidSSL). The long story short is, you know what you’re getting. The short story is there are a lot of games to play – but not those uber-lucrative, uber-popular ones from other providers (sorry, fans of Rainbow Riches, Mega Moolah et al).

On the slots-side, there are progressive jackpots a plenty, including the ever-popular Jackpot Giant, and the likes of Monty Python’s the Life of Brian and Funky Fruits. Otherwise, all of the other slots games – branded (The Matrix, Gladiator) and other video slots (Tinderbox Treasures, Epic Ape) are shoved in together. If you’re a fan of classic slots or something branded, you’ll need to know the name of the game you’re looking to play, and then search for it.

For all other games, these are easily searchable from the menu header and directly from the home page. The card games include all of the usual Blackjack and Roulette fare, as well as Baccarat and Casino Hold’Em. There are a few nice surprises here, such as Frankie Dettori’s Magic Seven Blackjack and even Progressive Blackjack!

Live Casino

We have mixed feelings about EuroGrand’s live casino.

On the one hand, it’s powered by Playtech, who are well known for their immersive, well-designed games, both live and non-live. On the other hand there’s isn’t really much and – the worst part of all – live dealer games are only available to players using the downloaded EuroGrand software.

This is exactly what we’re talking about when we say that EuroGrand is a bit old-fashioned at times. All of these new, modern online casinos have done away with downloadable software entirely, not to mention also have a fully-stocked live casino suite. At EuroGrand, there are 10 live games to choose from across Roulette, Blackjack and Baccarat, including Live French Roulette, Live Baccarat and Hi Lo Live. Each has a minimum bet value starting from just 10p, which is nice and affordable for every player.

Otherwise, the connection was great – completely lag-free and quickly loading. But we’re still a bit irritated that if we want to play live games, we have to do it from the downloaded casino.

User Interface

EuroGrand’s site is certainly ‘grand’ – everything you need to find is easily findable, but the one issue we have is that the site itself just looks so old-skool. This won’t be a problem for most players (in fact, some might even find it endearing), but it’s something we had to take into consideration.

The organisation of the games themselves is a bit funny. Everything is presented clearly – it’s just that the themes in the games header could be separated from the categories. For example, on the homepage, the games are categorised as ‘Popular, Slots, Jackpots New, Live Dealers, Card, Superheroes, Macau, Video Poker’. Unless you’re paying attention, then note that  ‘Superheroes’ and ‘Macau’ are both themes, not types of games. If you navigate to each of them, you’ll still see their selection of games, and while we have no qualms if that’s what people are looking for.. it just struck us as a bit jarring. Hey ho.

Other than that, it’s pretty easy to navigate around between the various games – either from the site’s header, the home page’s options, or the cheeky little (and a bit missable) search bar on the extreme right-hand side.

The site loads quickly, as do the games – which is really something for an old-skool site. Perhaps it’s not so old-skool, after all!

Mobile Casino

Maybe we were being a bit harsh before, in calling EuroGrand old-fashioned; after all, how many ‘old-fashioned’ casino sites would have such great mobile apps or even mobile sites?

And EuroGrand’s mobile app is pretty great – everything streams nicely, and displays really well too. We really liked how the games display as tiles, making them that much easier to select and navigate around.It also seems that all of the games available on the desktop site are available here too, which is always nice. Otherwise the cashier options are available from the mobile site, as is the live chat.

EuroGrand also has two apps available, for iOS and Android users. These are nicely rated and fairly well-considered in the Play and App Stores.

Gamification

Sorry folks – there’s no gamification here to speak of. As much as EuroGrand has seemingly moved with the times, it also seems that this isn’t an area that’s moved on alongside! Never mind – but we’ll be waiting for EuroGrand to add more exciting gamification features in the future.

Promotions

There are two types of casinos online – those that throw out promotions left, right and centre, and those that like to keep things simple and straightforward. EuroGrand falls into the last category: on the promotions page, there are a few offers, but nothing that looks too exciting.  Once you’re a fully signed-up member, you’ll have access to even more bonuses and other goodies, but in our opinion, seeing this rather stingy display initially would give us pause for thought.

Otherwise, there’s a VIP club on offer, which is invitation-only (again, this is a bit of an old-fashioned approach), which you are invited to join once you’ve earned enough Comp Points. The goodies on offer look pretty nice, and not unlike others casinos’ VIP clubs goodies, but for a casino offering a VIP club with ‘the 5-star treatment you deserve’, we’d honestly prefer to see just a little bit of that treatment beforehand, too!

Banking

EuroGrand very neatly divides their payment options into depositing and withdrawal methods, and are pretty upfront about processing times and accepted currencies. We like this honest approach a lot.

On the depositing side, UK players using GBP can deposit with credit cards (Visa, Maestro, Mastercard, Diners Club), and entroPay, Neteller, PayPal, Skrill, Paysafecard and ecoPayz. All of these deposits are instantly credited to your account, and fee-free.

The withdrawals situation isn’t so free-wheeling, but it’s still very clearly explained: UK players using GBP can withdraw using Visa (the only credit card option, by the way), Neteller, PayPal, Skrill, Fast Bank Transfer and ecoPayz. Other than the Visa and Fast Bank Transfer methods (which take around 6 – 8 business days to process), the other methods take up to 5 business days. This is a little bit on the cheeky side (even if all of these methods are fee-free), because other casinos can process online payment methods withdrawals instantly, if not within 24 hours, We wonder what’s taking EuroGrand so long to get these players their winnings…

Customer Support
  • Live Chat: Yes
  • Email: support@EuroGrand.com
  • Telephone: UK free phone: 0800-014-9451, International: +44-20366-789-16
  • FAQ: Yes
  • Availability: 24/7

EuroGrand gets all 5 stars from us for customer support. With an in-depth FAQ (ok, so the green on black background hurt our eyes a little), you’re likely to find every answer to questions you may have. If not, the live chat is 24/7, and works super quickly (we’re talking having our chat answered within 5 seconds). For UK and non-UK players, there are two separate phone numbers, and also an email address. Not bad, EuroGrand!

Our Verdict

EuroGrand is practically the granddaddy of online casinos – it’s been around ever since online casinos were a thing, and has done pretty well to keep up with all the cool new kids on the block.

However, EuroGrand sometimes shows its age – the lack of extra, fun gamification-style leaderboards and community features; the lack of promotions, the look of the site itself – all of these might be drawbacks for the newer, modern player.

For other players, who are fans of ‘the good old days’ of online casinos, this one’s completely for you. Enjoy it.