Genting Casino

Genting Casino has been a staple of the casino industry for more than 50 years, known for its 40+ venues all around the UK. This award-winning company launched their online casinos in 2010 and have been providing old, loyal customers and newbies alike with an enriching gaming experience from their desktop. Licensed and regulated by the UK Gambling Commission and with half a century of reputation backing them, casino goers know they’re going to have a reliably fun experience at Genting.

at a glance

  • Bonus

  • Number of Game

    300+

  • Software

  • Payment method

Genting rating

Games and Software

Genting online casino is neatly organised with a horizontal menu bar that splits games into four categories: featured, live casino, online slots and online casino.

Although we were missing some of our favourite software providers on the Genting site, there was still an impressive selection of games from providers like Evolution Gaming and Playtech. We were happy to find new games like Wish Upon a Leprechaun, Top the Money and El Jackpotto; branded games like King Kong Clash, Harley-Davidson Motorcycles, Ted and Baywatch. Plus instant win games like Ghostbusters and Wheel of Fortune were exciting additions to the collection.

It’s worth mentioning the nice selection of jackpot slots available and that Genting Casinos offer a sports betting section if punters fancy breaking out of their normal casino play – and a nice selection of live casino games. Whatever your fancy, with plenty of games on offer we don’t foresee boredom being a problem at Genting.

Live Casino

Genting (for us) is almost like the land of plenty – so what they have on their live casino section is ok, it’s just not the abundance we’re used to.

There are 16 live games in total, including Live Roulette, VIP Roulette, Casino Hold’Em, Three Card Poker and Bacar, among others. There’s nothing too out of the blue here, other than London Roulette, which is a little-heard of variant. Otherwise it’s all fairly standard.

The games are powered by industry-leader Evolution Gaming, meaning you can be assured of their quality, never mind the quantity!

User Interface

The Genting site is pretty nice to look at. The black and red colours suggest something a little bit classier than you’d expect from an online casino, which makes sense considering it was first a brick and mortar casino.

There are 3 different menus you need to know about: the header menu gives you the option to either ‘Play Online’ (casino), Sports Betting or check out ‘Our UK Casinos’. This is nice, in that if you’re looking to experience more of what Genting has to offer, it’s right there for you to click.

Underneath the header menu, there’s a second menu featuring a few types of games: Featured, Live Casino, Online Slots and Online Casino. Click through to each of these to see all of the associated games on offer, or go back to the homepage to see the third header, which is the best header (in our opinion).

With cheeky little icons, the game menu is the best filtering we’ve seen, both on Genting and on other casino sites. Check out the Most Played games, Live Casino (which we went into above), Table Games, Slots, Jackpots, Roulette, Blackjack, Video Poker, Games A-Z and Your Offers. It’s clear, it’s easy to navigate, and it looks great, to boot.

However, aside from their pre-determined menu tabs, it’s hard to organise the games in any other manner – there’s no filter option for providers or game types, or even to get the games in alphabetical order.

Mobile Casino

In some ways the mobile casino site actually works better than the desktop site. All the same games appear to be functioning and organised within the same fashion, but you have the added ability to organise alphabetically, and areas where we saw glitches on the desktop site were not glitchy on the mobile. If anything, we’d recommend playing from your mobile over a desktop site – so quite convenient at that!

As you’d might expect, Genting Casino has an online app available for iOS and Android devices. The apps feature clean designs and even special app-only promotions – so are worth getting your hands on if you’re a fan of mobile gaming (and even if you’re not, you still should check them out). It even seems that each and every one of the games you’d find on both the mobile and desktop sites were present and correct too. Thuis is always a good starting point, as traditionally, casino mobile apps have (in the past) been a bit lacking on the games-side.

Thankfully, all of the normal payment options are available on mobile, and in one case, the app even worked better than the desktop site: the help section that was a bit tricky on desktop (see the ‘customer support’ section below) was glitch-free on the mobile site and app! In the end, we were big fans of the mobile platform, for sure!

Gamification

Genting Casino hasn’t really entered into the gamification side of things and we found no leaderboards, missions, tournaments or anything really encouraging player-to-player competition. Maybe they’re just not there yet, or don’t feel the need, given their traditional, decades-old casino offering.

Genting does offer a ‘Genting Points’ system where, win or lose, you accumulate Genting points each time you play games. This is a really nice touch from Genting, meaning they make it easy for players to start earning points, as they do so automatically after registration. Eventually points can be traded in for various bonuses – and who doesn’t love a bonus?

Promotions

There are a couple of enticing promotions and schemes besides the Welcome Bonus and the Genting Point loyalty scheme. Regular players can enjoy a nice range of fun offers related to various games, and even themed promotions for special occasions, seasons, and just because! Long story short, we anticipate a fun range of promos throughout the year for regular players – that’s right: at Genting, the rewards don’t stop once you’ve signed up.

Banking

For starters – we’re glad to see an online casino with zero fees and instant deposits. Interestingly enough one of the deposit options for Genting is in person at one of their UK Casinos (they have 42 countrywide) – though in-person deposits have a £50 minimum – which is the same as depositing with Skrill.

Aside from that, deposits can be made with debit or credit cards such as Maestro, VISA or Mastercard and have minimums of just £10.

Withdrawals can be made in the same fashion, with £10 minimums for debit and credit cards and a £50 minimum through Skrill and the live casino. This last option is instantaneous which is nice, but the other options have a processing time of 1-5 days depending on the method. Otherwise, all withdrawals don’t have any fees, so that’s a nice perk!

While we like the unique option of being able to deposit and withdraw from a real casino, we were disappointed to see a lack of e-wallet options available from such a well-developed brand.

Customer Support
  • Live Chat: Supposedly
  • Email: support@gentingcasino.com
  • Telephone: Callback service
  • FAQ: No
  • Availability: 24/7

We had a bit of an issue with Genting’s customer support as the live help was promised to be on the right-side of the page, but it was simply nowhere to be found! Aside from that, the lack of FAQ page means more questions for customer service to deal with – leading to potentially more delays in response times. Overall, it’s not the worst customer support we’ve seen, but there’s room for growth here for sure.

Our Verdict

Genting Casino offers a variety of great games, unique promotional offers and a reputation to back itself for the next fifty years to come. We did find the site pages a little hard to navigate – although the initial design is appealing, going between pages and tabs in the menu was a bit confusing. But perhaps this is because between the slots, live casino and table games, Genting truly just has a lot to offer!