Hello Casino

Hello Casino has become a much-loved addition to the online casino market. Established in 2014 and managed by White Hat Gaming Limited out of London, Hello Casino is a fun yet classy website, where gamers can easily navigate through their favourite slots, excellent promotions and an entertaining range of live casino games. We were really impressed by the range of deposit options and how easy it was to filter and search for our favourite games. Plus, there are weekly promotions that we think are truly worth cashing in on. Regulated by the UK Gambling Commission - we feel good knowing we’re spending our time (and money) at a reputable casino, where there’s plenty of winning to be had.

at a glance

  • Bonus

  • Payout Percentage

    96.42%

  • Number of Game

    350+

  • Software

  • Payment method

Hello rating

Games and Software

Hello Casino has an impressive selection of games from some of our most-loved software providers. Although not offering as many games as other casino sites, there are still hundreds to choose from and with providers like NetEnt and Microgaming, you know the quality of games won’t disappoint.

Games can be easily organised by category (table games, video slots, jackpots, etc.) and filtered as ‘most popular’, ‘most recent’ or an ‘A to Z’ order and by software provider at the same time. Sounds complex, but it’s a really simple way for users to find their favourite games – and we’re a fan of that!

With over 350 games available, there are a wide variety of slots, including three classics – Joker 8000, Lucky 8 Line, and Super Nudge 6000 – and over 30 jackpot slots, such as Major Millions and Hall of Gods. Some of the most popular slots games on the site include games like 108 Heroes, Emperor of the Sea and Adventure Palace (brought to you by Microgaming) or Aloha Cluster Pays, Twin Spin and Dead or Alive (from software provider NetEnt).

There are also 25 popular table games such as Classic Blackjack, Baccarat Pro, and Casino Hold’Em and 13 live casino games (including Dream Catcher, Live Blackjack and Automatic Roulette), so cardsharks will find plenty of options at Casino Hello. On a whole, we were excited about the wide variety of game options from some of the top software providers and the site’s easy-to-navigate game pages.

Live Casino

Hello Casino has some live casino goods, directly accessible from the main menu.

There are 13 live games to choose from in total, all ungraciously lumped together, but can be filtered by either the most popular games, or the provider. This is where things get interesting.

There are 31 providers listed, including legends such as Evolution Gaming, NetEnt and NYX…but we fail to see how there are so many providers available for half the amount of games on offer. After a bit of playing around, it seemed that the filter was related to every game on the site, and not just the live games. Sort it out, Hello Casino!

Of the actual live casino games on offer, you can choose between Roulette (VIP Roulette, Automatic Roulette) and Blackjack (NetEnt Live Blackjack, Live Blackjack by Evolution, Common Draw Blackjack), as well as some more traditional casino table games – casino Hold’Em, Live Carribean Stud, Live Baccarat, and an intriguing one called Dream Catcher.

It’s a bit of a poor show for fans of live casino compared to other casinos, but it’s far, far better than nothing at all.

User Interface

Getting around the casino is very easy, There are two separate menus – one at the top of the page, giving you the options of returning to the home page, Banking, VIPS, Promotions and Support.

The second menu is where you’ll likely be spending more of your time – the games menu. Here, there are sections linked to table games, video slots, jackpots, live casino and ‘other’ (which looks to be exclusively video poker games – we’re not sure why they didn’t just call this section ‘Video Poker’). There aren’t any drop down menus, so you have to rely on either clicking into a section and having a play around until you find the game you’d like to play, or using the handily placed search bar, just below the menu.

Otherwise the site is very quick to load, doing so almost instantly. Games are played in the browser itself – no clunky downloadable software here!

Mobile Casino

If you’re a fan of online gaming in the palm of your hand, Hello Casino has a well-functioning mobile interface with hundreds of top games available. Users can easily navigate between game type, popularity, alphabetical order, and other filters, to find their favourites – or use the easy search button.

All the same payment and deposit options as the desktop were readily available, as were a wide selection of bonuses, so we were pretty happy about that. If you’d like to have easy access to Hello Casino all the time, you can download the app for iOS or Android, which is well-designed, stocked with games and easy-to-navigate as well. With so many online casinos lacking in the mobile department, we were really impressed with Hello Casino’s software, selection and smooth-running sites.

Gamification

While we wish there was more competitive play and additional features to Hello Casino, there is a loyalty programme that rewards new players with their first deposit and every bet thereafter. Players are automatically enrolled in the programme and different game types have different point values, so gaining points is pretty straightforward. After 1250 Loyalty Points, players can start cashing in for bonuses and rewards, which is great, but we’d like to see more additional perks from Hello Casino in the future.

Promotions

There are a handful of fun bonuses to excite you at Hello Casino, which are weekly, among other goodies.

On top of these and the loyalty programme mentioned above, there’s an exclusive VIP Club as well. VIP players are those loyal, trusted players who get extra rewards and special treatment, and who are invited into the programme automatically when they have met the requirements. As a VIP, you’ll receive 24/7 support from a personal account manager and exclusive invitations to events, promotions and bonuses. VIPs can also choose to opt into the bonus programme or a 20% cash back programme, so they can tailor their rewards to their desires – pretty cool in our opinion! This is also one of the best VIP programmes we’ve seen on the casino market.

Banking

One of the greatest things about Hello Casino is the huge number of deposit options. With over a dozen options – VISA, Mastercard, Paysafecard, Neteller and more – that provide instant transaction times and a €10 minimum, depositing is a breeze. The withdrawal options are much more limited, with only Neteller, Visa, Skrill and Bankwire, all of which require a €25 minimum and have instant transaction times, except Bank Wire which is bank dependent.

The processing times are great, as are the deposit options and ranges (you can deposit or withdraw well into the thousands), but the lack of withdrawal options isn’t great – though not enough to keep us off the site.

Customer Support
  • Live Chat: Yes
  • Email: support@hellocasino.com
  • Telephone: None
  • FAQ: Yes
  • Availability: 24/7

Hello Casino’s customer support is conveniently available not just through the typical email and chat but Twitter, Facebook, YouTube and Skype. The live chat was very responsive, however, we could not obtain a phone number without signing in, which was a little frustrating.

There is also a fairly detailed FAQ section, although sometimes it redirects users, rather than answering the questions – so there’s still a bit of room for improvement there!

Our Verdict

It’s one to try! Whether you’re a frequent flyer of online casinos or looking to sign up for the first time, Hello Casino’s game selection, exciting promotions and easy-to-use website are sure to put this online casino at the top of your favourites list. While we’re hoping to see more withdrawal options (and live casino games!) from them in the near future, the limited choices are not enough to deter us for now…

Our final say: it’s worth your time to say ‘hello’ to Hello Casino!