Kaiser Slots Casino

Kaiser Slots is a new casino that was launched in May 2017 by Aspire Global group. They are licensed and registered with the UK Gambling Commission and the Malta Gambling Commission, which is to be expected of an online casino that promises to “provide fair play”. In fact, Kaiser Slot’s motto is “when you win, we win” which shows just how much they’re invested in their customers. That rings true in their customer service category as well, their commitment to C.A.R.E. (Customers Are Really Everything) proves yet again, how they value their customers. We were happy to find that Kaiser Slot uses some of the highest encryption technology - the 128-bit Secure Socket Layer (SSL) - to ensure that account holders’ sensitive information is safe and secure. So whether they’re paying (or withdrawing) with a credit card, a debit card or an ewallet, gamers can feel confident in playing at Kaiser Slots. As for design and layout, Kaiser Slots is pretty simple, sticking to a classic online casino formula. It’s a simple colour scheme (white-on-white) and the games are displayed as big icons, so they pop out at site visitors from the get-go. Along with the top menu bar that categorises the games, players can easily navigate through different pages of the site with the left menu bar and it’s clearly defined sections - ‘Getting Started’, ‘Exclusive Club’ and ‘Security & Privacy’ to name a few. So on the whole, Kaiser Slots looks like they’re starting off on the right foot… but let’s get into the nitty-gritty details, the fine print that nobody likes to read and see what they really have to offer online casino lovers.

at a glance

  • Bonus

  • Number of Game

    400+

  • Software

  • Payment method

Kaiser Slots rating

Games and Software

For a new casino, Kaiser Slots has an awesome array of games (over 400!), including a wide collection from top software provider, NetEnt. As of now, there is no ability to filter and organize the games by jackpots, type, developers or anything… but there is a search bar so gamers can at least search for their favourites. Nonetheless, we were happy to find a number of top slots on the site: Gonzo’s Quest, Aloha! Cluster Pays, TwinSpin, Cool Wolf, Lost Vegas and many more. There was also a fun number of branded slots, like Game of Thrones, King Kong and Guns N Roses.

Aside from the slot games which are under the ‘casino’ tab, Kaiser Slots has a fair selection of Scratch cards (such as Royal Slots, GO 777 and Roll the Dice!).

Overall, the slot selection at Kaiser Slots is pretty impressive, but they are still lacking in the other casino offerings… we’d like to see some more table or card games in the future – and more categories to filter through the massive slot game selection!

Live Casino

Live Casino lovers can enjoy games such as French Roulette, Baccarat Squeeze and Blackjack VIP at the click of a button, but the selection is small – only eight games total. Seeing that six are labeled as a ‘new’ addition, we’re thinking this section of the casino is going to grow with time. At least, we’re hoping!

User Interface

The desktop site is for definitely better in fullscreen mode. But from the homepage you can navigate easily between the Casino, Live Casino and Scratchcards using the topmost menu bar on the left of your screen. Underneath that is another handy bar with options for Games, Promotions, Exclusive Club, Help and Slot Review. On a whole, we found navigation on the site nice and easy: account information is in the top right corner and all the serious stuff – terms and policies – are down on the bottom. Not the most exciting of site designs but it doesn’t hinder the experience either!

Mobile Casino

One really nice thing about Kaiser Slots is that their site seems to have been made for a mobile platform. Gamers can find the same wide selection of games available on their mobile site, with no compromises in quality, graphics or functioning speed. There are actually more game categories available on the mobile site – Most Popular, Slots, Live Casino, Games, All Games – and though we’re not quite sure the difference between Slots and Games, it’s nice to see that Kaiser Slots are trying to organize things a little better. On top of that, there’s a handy ‘Recent’ category that keeps track of the games you just played – which does make site use easier over time.

As for the other important bits we like to see on a casino site, gamers can access their accounts, deposits, withdrawals, promotions and customer support easily from the mobile platform. Gamers will have no problem finding the information they need with the options on the left menu bar and the mobile site is as detailed as the desktop, making it easy to use when users mean business!

Gamification

Account holders at Kaiser Slots can enter in a regular competition to be the ‘Last Survivor’. Gamers try to get and keep the longest playing streak in order to win a share of a several thousand pound prize pool. It’s fun to see how long players are in the running on the leaderboard and the competition among gamers adds an exciting competitive edge to the gaming experience. Gamers won’t want to miss a day of action with these kinds of stakes on the table.

Aside from the Last Survivor competition, there is little other gamification at Kaiser Slots, thus far. But for a new casino, the fact that there is one multi-gamer competition is a great start… hopefully, Kaiser Slots can add to this as they continue to grow, and maybe one day we’ll see more of the likes of missions, goals and adventures.

Promotions

Aside from the welcome offer and the playing streak competition, there isn’t much in the way of promotions floating around the Kaiser Slots website. Regular gamers can benefit from a VIP scheme where they earn reward points for playing games, which can then be converted into bonuses, like cash. The higher a gamer goes up the VIP ladder, the more benefits and bonuses they’ll receive – so there’s definitely an incentive to keep moving up in the chain.

Again, for a new casino, these kind of promotions are satisfactory. Hopefully, Kaiser Slots will expand themselves in the future with ways to keep bringing winnings to their customers.

Banking

When it comes to banking, Kaiser Slots provides popular options such as Mastercard, VISA, PayR, Neteller, Skrill 1-Tap, Skrill and Paysafecard. There is a minimum deposit of £10 and all deposits are instant – as to be expected. When it comes to withdrawals, however, there are some variations on transaction times. The fastest withdrawals come from Skrill, Skrill 1-tap and Neteller, but still take up to three business days. Players who used a VISA or Mastercard for their deposit will have to wait between six and eight business days to receive their winnings, which is quite a long time in our books!

Customer Support
  • Live Chat: Yes
  • Email: care@kaiserslots.com
  • Telephone: 0203 3189367
  • FAQ: Yes
  • Availability: 06:00-23:00 GMT

It’s always nice to see a customer support service with a real UK phone number. Yes, they could be available a wider range of hours, but there’s always the Live Chat to get in touch with for late-night issues or queries on the site (although, honestly, we had a little bit of trouble connecting to the Live Chat). We did like the Kaiser Slots’ C.A.R.E. motto – Customers Are Really Everything – and it seems like they are truly trying hard to provide gamers with useful professionals to answer their questions and inquiries.

Our Verdict

In some ways, Kaiser Slots doesn’t scream anything unusual or spectacular for online casino goers: there’s a good selection of games, the standard (and expected) payment options and useful customer service. But where Kaiser Slots does stand out is their commitment to Fair Play – they have a whole page dedicated to explaining what that means to them – and customer care. They provide games that are fairly randomized and are open with users when a Big Prize has been cashed out. They also give gamers open access to viewing their Game History and Banking History so they can keep track of every interaction and transaction on the site.

This kind of commitment to customer care and service is quite comforting in the online gaming industry – and if Kaiser Slots keeps it up, they’ve possibly found their niche in a competitive market. Overall, we’d like to see how Kaiser Slots grows but in the meantime they offer a fun site for gamers to start collecting those loyalty points and enjoy top games from great providers.