There’s no shortage of Casino Games at Ladbrokes online either. Try your luck at Craps, European Roulette, Blackjack Switch, Tequila Poker and dozens of other classic card games. There’s also a growing selection of Video Poker games (right now, there are fifteen available), so you can try your hand at Joker Poker or Jacks are Better if you feel like it. There were even a couple of ‘Casual Games’, as Ladbrokes called them… Darts, Bonus Bowling and a few Scratch Cards that we had fun with. So even though the site is just backed by Playtech (which, let’s be real is a pretty awesome software provider), they’ve got such a variety of games, we didn’t mind at all.
Once you’re in the Casino area, the games are organized into even smaller categories such as New Games, Movies & TV, Video Poker and a few others. There’s also a search function that allows you to look for whichever game might strike your fancy and the games pop up as you type with a ‘Play Now’ button so you’re not wasting time going from page to page before you can start playing. All in all, it’s a really appealing layout that is simultaneously fresh and interesting yet easy-to-navigate, which in our minds, is the best of both worlds.
Aside from the promos themselves, players have the opportunity to earn Comp Points which they can exchange for cash. Members of the site are automatically enrolled into this feature and receive points for playing games at the Ladbrokes Casino and Slots. Ladbrokes wouldn’t be complete without a VIP Programme where players can work their way up from Bronze to Silver to Gold to Platinum by earning points on certain games. It’s not the same as Comp Points, so essentially you’re earning double for one thing… And at Gold and Platinum levels, the perks are plentiful.
Ladbrokes provides a variety of ways to get in touch with Customer Support. They even supply a Twitter channel at which you can contact the care team instantly (they can be reached @LadbrokesCare). The FAQ page is very elaborate and it’s easy enough to find articles in the search function. The one downside was that all the Customer Support information was in a variety of different articles, and we did have that snag with the Live Chat on our mobile. Definitely not the worst we’ve seen though, just not 100% perfect.
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