Some of the best and most recognizable slots on site included Starburst, Gonzo’s Quest, and Asgardian Stone – to name a few. There’s also quite a good collection of jackpot slots. We found Gong Xi Fa Cai, MEGA Jackpots Isle of Plenty and The Only Way Is Slots in the jackpots category, along with a handful of other big winners. If you’re into branded slots and watching your favourite characters in action as you spin the wheel of luck, you’ll be happy to find enchanting games like The Phantom of the Opera, Jurassic World, Planet of the Apes and several from the Wheel of Fortune slots series.
There’s also just over 20 games available in the Table section of LadyLuck’s online casino. Most of them are classics – we found three different versions of traditional Blackjack, among a few versions of Roulette, as well. But there was also 21+3, Casino Stud Poker, European Roulette Gold Series, Suit ‘Em Up and a couple of other oddities that were exciting. LadyLucks has really done what they can to cover all their bases and provide gamers with a well-stocked virtual casino floor. The games are exciting, diverse and from software providers that we know and trust.
Aside from the lack of exciting visuals, the site actually works really well. It’s easy to move between the four game categories: Slots, BlackJack, Roulette and Jackpots. You can also filter games by alphabetical order, most popular or the most recent and use the search function to find your favourite games if you’re familiar with their names.
We also like that you can click on the “info” button in the bottom right corner of each game icon to find out more details of the game itself. With just one click you can read how a game works, know how many paylines there are, the minimum bet and even the RTP. That kind of transparency is always appreciated when playing online. There’s also a blog that details any new slots or exciting things going on at LadyLucks which is worth following if you’re a regular player or just checking out the site for the first time.
We also scoured the site for a loyalty scheme or VIP programme but again, LadyLucks put us out of luck. We were a bit disappointed to find no recognition for players’ loyalty. However, when you consider how long this site has been open and running well, it’s clear that it’s popular for enough reasons besides it’s promotions.
As for withdrawing, there is a minimum of £10 and there is a 5% charge on each amount you request to be withdrawn, aside from that there is no other withdrawal fee. LadyLucks promises that they try to process every withdrawal request within 24 hours, though depending on your deposit method it might take a couple of days to receive the funds. Generally, e-wallets transfer within the same day and credit or debit cards can take up to 3 or 4 days for a transfer. It’s a pretty standard banking system but we read the fine print and didn’t see any red flags in the works.
We were a bit shocked that LadyLucks was lacking in not just a Live Chat but also an email address and an FAQ page! All the nitty gritty information we wanted to find out we had to scour the Terms and Conditions pages for, which was quite a nuisance. There was also no phone number option and even the email was just a form to fill out so we had no idea if and when we would hear back from the company. It’s nice that help and support of some form are offered, but in this day and age of instant connectivity – and the fact that their mobile site is so well-designed – it would be great to see a Live Chat or even an interactive FAQ page.
LadyLucks definitely has its pros and cons. The lack of Customer Support, loyalty schemes and that ever-useful FAQ page is disconcerting. However, the game selection and the ease of use from our mobiles was truly a perk – we’d keep this site on our favourite tabs for the mobile gaming alone.
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