LadyLucks Casino

Established in 2004, LadyLucks has been in the online gaming business for a long time. That being said, they were acquired by ALEA in September 2017 and have transformed their missions with the times and refocused their site to be fully optimised for mobile gaming. And they’ve done a good job at it. As with all reputable casinos, LadyLucks is licensed and regulated by the UK Gambling Commission and you can find out just what makes this lady so lucky right here...

at a glance

  • Bonus

  • Number of Game

    200+

  • Software

  • Payment method

LadyLucks Casino rating

Games and Software

Head to the LadyLucks page and the first thing you’ll see are slots, slots and more slots. They have an exciting collection of well-known slots from some of the most sought-after software providers on the market. The selection includes a variety of games, mostly five-reel video slots, from providers such as Amaya, Microgaming, NetEnt, NextGen Gaming and many more. It’s an impressive offering, to be honest, which is what we like to see from an online casino that’s been going strong for almost 15 years.

Some of the best and most recognizable slots on site included Starburst, Gonzo’s Quest, and Asgardian Stone – to name a few. There’s also quite a good collection of jackpot slots. We found Gong Xi Fa Cai, MEGA Jackpots Isle of Plenty and The Only Way Is Slots in the jackpots category, along with a handful of other big winners. If you’re into branded slots and watching your favourite characters in action as you spin the wheel of luck, you’ll be happy to find enchanting games like The Phantom of the Opera, Jurassic World, Planet of the Apes and several from the Wheel of Fortune slots series.  

There’s also just over 20 games available in the Table section of LadyLuck’s online casino. Most of them are classics – we found three different versions of traditional Blackjack, among a few versions of Roulette, as well. But there was also 21+3, Casino Stud Poker, European Roulette Gold Series, Suit ‘Em Up and a couple of other oddities that were exciting. LadyLucks has really done what they can to cover all their bases and provide gamers with a well-stocked virtual casino floor. The games are exciting, diverse and from software providers that we know and trust.

Live Casino

While the slots and table games impressed us, the Live Casino let us down. Why’s that? Well, simply because there wasn’t one. While we’d be happy if a Live Casino popped up at LadyLucks sometime in the near future, we don’t think it’s likely. They’ve really fine-tuned their site to be mobile optimised (more on that coming up) and focused on slots and video card games. Perhaps even the luckiest of ladies fall out of luck sometimes!

User Interface

When we first logged on to LadyLucks we honestly weren’t all that impressed. The site is simple and without much decoration – we could’ve designed their LadyLucks logo in a Word document in primary school. But after some snooping around, it’s clear that there’s a reason for this simplicity: the mobile optimisation of the site. So while the design is simple and we wish we’d see a bit of Lady Luck herself hanging around the site, we understand the reasoning behind it.

Aside from the lack of exciting visuals, the site actually works really well. It’s easy to move between the four game categories: Slots, BlackJack, Roulette and Jackpots. You can also filter games by alphabetical order, most popular or the most recent and use the search function to find your favourite games if you’re familiar with their names.

We also like that you can click on the “info” button in the bottom right corner of each game icon to find out more details of the game itself. With just one click you can read how a game works, know how many paylines there are, the minimum bet and even the RTP. That kind of transparency is always appreciated when playing online. There’s also a blog that details any new slots or exciting things going on at LadyLucks which is worth following if you’re a regular player or just checking out the site for the first time.

Mobile Casino

If you’re looking for the best mobile online casino, you might be done looking. Where keeping simple may have hindered LadyLucks in some categories, it’s really helped their mobile optimisation. The slot games selected for LadyLucks are all great on your mobile, whether its an Android operator or an iOS. With the click of a button or the swipe of a thumb, you can send the reels spinning on your favourite games in seconds. You’ll find HD graphics and top quality games in a flash and not waste time navigating around the mobile site. The one downside to the site (the lack of Live Chat) rings true on the mobile, so if any issues arise, you’ll have to send an email to Support. Aside from that, however, playing favourite games from our phone was quite a treat at LadyLucks and with all the effort they’ve put into mobile optimisation, there’s no need for an app!

Gamification

Unfortunately, this is one section where LadyLucks is not so lucky. There are no missions, goals or leaderboards at the online casino, so if you’re looking for an extra gaming element in your play, this isn’t the place for you.

Promotions

LadyLucks isn’t slammed full of promotions but it looks like they have regular offers on site. We spotted a nice sign-up bonus as well as two promotions that had weekly and daily incentives. Promotional offers range from extra spins, bonus cash and other fun prizes.

We also scoured the site for a loyalty scheme or VIP programme but again, LadyLucks put us out of luck. We were a bit disappointed to find no recognition for players’ loyalty. However, when you consider how long this site has been open and running well, it’s clear that it’s popular for enough reasons besides it’s promotions.

Banking

It’s great to see casinos staying on top of their payment options. With so many e-wallets and virtual forms of payment out there, it’s a bummer when we find a great site that only offers credit card payments or slow-moving bank transfers. But LadyLucks has plenty to offer here. For making a deposit, you can choose between VISA. Mastercard, Neteller, Skrill and Trustly. All these deposit methods are free of charge and require a minimum of £20. There is a maximum deposit allowance of £1,000, but the casino is open to receiving more upon special request.

As for withdrawing, there is a minimum of £10 and there is a 5% charge on each amount you request to be withdrawn, aside from that there is no other withdrawal fee. LadyLucks promises that they try to process every withdrawal request within 24 hours, though depending on your deposit method it might take a couple of days to receive the funds. Generally, e-wallets transfer within the same day and credit or debit cards can take up to 3 or 4 days for a transfer. It’s a pretty standard banking system but we read the fine print and didn’t see any red flags in the works.

Customer Support
  • Live Chat: No
  • Email: online form
  • Telephone: not given
  • FAQ: No
  • Availability: 24/7

We were a bit shocked that LadyLucks was lacking in not just a Live Chat but also an email address and an FAQ page! All the nitty gritty information we wanted to find out we had to scour the Terms and Conditions pages for, which was quite a nuisance. There was also no phone number option and even the email was just a form to fill out so we had no idea if and when we would hear back from the company. It’s nice that help and support of some form are offered, but in this day and age of instant connectivity – and the fact that their mobile site is so well-designed – it would be great to see a Live Chat or even an interactive FAQ page.

Our Verdict

LadyLucks definitely has its pros and cons. The lack of Customer Support, loyalty schemes and that ever-useful FAQ page is disconcerting. However, the game selection and the ease of use from our mobiles was truly a perk – we’d keep this site on our favourite tabs for the mobile gaming alone.