At first glance on the site, you can see the LuckyWinSlots casino is filled with great games from top service providers such as NetEnt and Microgaming. On top of branded games like Lara Croft Tomb Raider, Game of Thrones, and Ted, you can enjoy uber-favourites like Thunderstruck II, Starburst and Bar Bar Black Sheep. Fun new games on the site include Ho Ho Tower (from Elk Studios, an art-focused Stockholm-based studio), Snowflakes (from graphics experts NextGen) and Raging Rhino (from life-based casino game expert, WMS).
Games are organised in the menu bar on the top of the screen into simple categories such as Slots, Casino Games, Jackpots and Instant Win. As mentioned, there are hundreds (over 400 to be more specific) of slot games to pick from, but your entertainment doesn’t stop there. Fans of table games can hit the Casino Games category on the site and enjoy a couple dozen varieties of classic games. Everything from Deuces Wild to Sharp Shooter – including regulars like Blackjack Classic and Baccarat – are available at LuckyWinSlots. It seems like the site is still expanding as they advertise new additions to the selection like European Roulette or 3D European Roulette.
For those of you who enjoy exciting jackpot games, check out the Jackpot section which currently advertises 12 games on offer (we only saw 11) but includes top games such as Divine Fortune, Treasure Nile and Cash Splash. Whereas Instant Win lovers can enjoy a nice selection of scratchcard-style games such as Keno3 and Boss the Lotto or new additions like Fruit Blast and 7UP! Either way, for a new casino, there’s an impressive selection of games out there sure to satisfy any punter.
As of now, the Live Casino offers 15 exciting games by top provider NetEnt. Account holders can enjoy the fun of live roulette and blackjack games such as Club Roulette, Live Blackjack Common Draw High and Live Automatic Roulette. Unfortunately, it seems that LuckyWinSlots doesn’t offer any other types of casino games, so there’s still room for expansion in the Live category. But we do like how many varieties you can play of each game… if they were to add new games with these kinds of options, that would make for a GREAT Live Casino floor. We’ll just have to wait and see what hand the future deals.
Given that LuckyWinSlots offers gamers such a wide variety of games, it’s sort of understandable that their homepage is quite busy. The black background keeps the page looking modern and fresh, as there are a lot of tabs and icons available at every angle. In bright blue, the top menu bar helps gamers navigate across the game categories and also to the Mobile, Promos, VIP Club, Help and Contact sections – straightforward enough!
We wish that there were more ways to filter the hundreds of slot games available, as right now all a user can do is scroll. There is little to no lag time on the site itself, but some of the games take a while to load. Also as of now, some pages, like the Promo page or gaming pages, open a new tab which can be annoying when not expected. On a whole, the user interface at LuckyWinSlots is user-friendly enough, though there is room for improvement and nothing about it outstanding either… but then again, the games selection can speak for itself.
The mobile casino at LuckyWinSlots offers gamers over 195 thrilling slot and instant win games, plus a selection from the Live Casino. The user interface is well-optimised for mobiles, with its simple black and white layout and menu bar along the left-hand side. Account holders can access anything from payments to promotions as well as the chat and help sections – the live chat was seriously instant.
What’s even more exciting is LuckyWinSlots app relaunch for both Android and iOS systems. The apps are more equipped than the mobile site and have more than 300 games to offer and is updated all the time. On top of that, all account information is available between each of the three platforms, so whether you’re gaming from your desktop, the mobile site or the app, you’ll have no problem accessing important account information. This is by far one of the best options for mobile casino apps that we’ve seen and makes setting up an account at LuckyWinSlots all the more worthwhile!
Well, no online casino site can have it all and if LuckyWinSlots falls short anywhere, it’s in the gamification category. Aside from the scrolling bar of ‘Latest Winners’ on the homepage, there isn’t much to excite punters with competitive play. Seeing as they have such a great mobile site and app, maybe this modern twist to casino play is something LuckyWinSlots will get into in the near future.
While checking out the site we found a dozen promos, ranging from a welcome offer to holiday-themed specials. Although gamers should bear in mind that promos can come and go, it seems like there’s plenty on offer regularly at LuckyWinSlots. You can expect to rake in great benefits like bonuses, spins and other fun surprises.
On top of all the great promos, there is also a VIP Room where gamers can play their way to Platinum and Diamond levels that offer extra bonuses, support and more. New account holders are automatically registered into the VIP Club and earn points with every wager their place. Every three months, points are tallied and the VIP member is given a level status. It’s a fun little way for you to make extra while already using the site as you please.
You’ll be happy to know that there’s a nice selection of popular and easy banking methods at LuckyWinSlots. For credit and debit card users, there is VISA, Mastercard and Maestro available, with a minimum £10 deposit and instant availability. Other instant options with a £10 minimum deposit include Pay by Phone, Neteller, Skrill, Trustly and Paysafecard. Members can also use Fast BankTransfer and Euteller which have a minimum of £20.
Cashing out is just as easy as depositing on LuckyWinSlots. You can use the same variety of banking options, with a minimum of £20 withdrawal on everything but Fast BankTransfer and Trustly. Withdrawal requests will be shown as ‘pending’ for three days and can be cancelled at any point during that time. You should be aware, though: there are some slow withdrawal times on the site – credit/debit cards can take up to 7 business days whereas Fast BankTransfer (ironically) can take up 10 days. There is also a £3,000 withdrawal limit per week, except when it comes to progressive jackpot winnings and for the most part, you will have to withdraw from the same method you used to deposit. Pretty standard in our books, except those long transfer times lose the site a brownie point or two.
Our experience with customer service at LuckyWinSlots was definitely two-sided. The response time and friendliness of the Live Chat – via mobile and desktop platforms – was wonderful, though the customer support staff themselves seemed a little misinformed. When enquiring about the mobile app, we were told there was none, although this is something that LuckyWinSlots advertises right on their webpage. As for contact availability, we wish there was a phone number for immediate help – but the form and email address will have to do.
The mobile platform and app really blew us away – it’s so nice to see an online casino that has great options for both. Even though there’s room for improvement – better organisational methods and more informed customer support – LuckyWinSlots provides you what you want when you get to an online casino: lots and lots of fun.
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