Moon Games Casino

Started in 2013 and owned by the Cassava Enterprises Ltd Casinos, this online casino offers great games that can be played on your mobile, tablet or desktop. This space-age casino definitely has its quirks and its perks… is it the casino of the future? We found out here. Moon Games Casino is licensed and regulated by the Gibraltar Regulatory Authority and the UK Gambling Commission.

at a glance

  • Bonus

  • Payout Percentage

    90%

  • Number of Game

    400+

  • Software

    WMS Software

  • Payment method

Moon Games Casino rating

Games and Software

There are over 400 games to choose from at Moon Games Casino, most of which come from top software provider NetEnt, among others. Branded game lovers can find everything from The Big Lebowski to Planet of the Apes to A Nightmare on Elm Street. While Progressive Jackpot fans will be happy to see big winners like Millionaire Genie, Gods of Gold and Irish Riches. While there is no shortage of slots, there is also no shortage of other games. Head to the Casino for a dozen or so Roulette and Blackjack variants or visit the Scratch/Arcade for some more light-hearted fun. Whatever type of game strikes your fancy, you’re bound to find it at Moon Games Casino.

Live Casino

There are a little less than two dozen Live Casino games at Moon Games Casino. Although we initially thought the Live Casino would be lacking, it actually has some really great options that we don’t see everywhere. There are classics like Caribbean Stud Poker, Common Draw Blackjack and Live Automatic Roulette but there were even more exciting games on offer. Evolution Gaming’s Dream Catcher was available as was Dragon Tiger, a unique twist on Baccarat, and Live Roulette Rocket, one of the fastest Roulette games ever developed, thanks to NetEnt.

We found the whole selection of games really eye-catching, unique and fun. Live Casino technology is only improving and Moon Games Casino is really going full throttle by supplying games from top software providers like NetEnt and Evolution Gaming.

User Interface

Moon Games Casino website is not too hard to get around. We like that there’s a big menu bar along the top of the screen and that our account info and Help button is always present, too. The page loads rather large for our liking and we had to shrink it to 90% in order to see everything properly, even with an extra large laptop screen. After that though, moving about the site was easy.

The main menu hosts options like Home, Join, Promotions, Slots, Casino and VIP Lounge for easy access. Once in the Slots section, you can navigate between the different preset categories such as New, Progressive, Scratch/Arcade and Hall of Fame. The latter is one of our favourites, as that’s where all the good ones are tucked away (like Asgardian Stones and Cleopatra). There’s also a search function so you can look for your favourite games by title if you know what you’re looking for.

If you scroll to the bottom of the page, you can find all the casino’s technical information, like the Contact, About page, Terms & Conditions, Banking and more. There’s even a Site Map so you can get a clear layout of anything you might like to find at Moon Games Casino. As for the site design itself, the games are set along the backdrop of stars on a dark sky, there’s no moon to go with the Moon Games Casino name, but the subtle shades of blue are soothing and not distracting, so we’ll let the lack-of-moon incident slide.

Mobile Casino

Like most great casino sites these days, Moon Games Casino is fully optimised for mobile play. While there is no casino-associated app, either for iOS or Android, the mobile site does work really well. You can find everything from your account information to banking options and even promotional offers with Moon Games Casino mobile. All of this and more is available through the menu bar on the left-hand side of the screen. There are also direct links to the blog, Facebook and Twitter accounts which have special promos on offer although the Facebook page did look a bit dated (the last post was April 20th).

As for the games, whatever we could tap into, worked great. Whether it was Kiss Me Clover, The Royals Go Camping or Shaman’s Dream, everything loaded fairly quickly and with high-quality graphics. Some games almost looked better from our mobiles, which was quite the unexpected treat. The one fault of the mobile site was that it was hard to find the Live Chat, so contacting a member of Customer Support might be a little harder to do when on your phone.

Gamification

There are little signs of competitive play on Moon Games Casino but not a whole lot. One thing that’s cool is that you can see how many other players are online in the top left-hand corner of the screen (most of our visits we saw about 700 other players). We just wish there was a way to interact with these players, whether it was through tournaments or missions or competitions.

The other nice feature is the jackpot counter on all the progressive jackpot slots… it’s nice to see how big the prize pool has gotten and it updates itself in live time, so you can literally watch the pool grow. Aside from that, however, there aren’t any other signs of additional competitive play, which is just too bad. 

Promotions

The Moon Games galaxy is scattered with fun surprises and perks. There’s a sturdy sized welcome offer for new site members. It has multiple steps and levels so you can make the most of starting at a new site, or keep it simple if you’d like. There’s a special prize wheel that offers spins for wins… you never know what you’ll get which makes it all the more enticing.

Besides these standard prizes, there is a Moon Games VIP Lounge that offers loyal players bonuses just for playing games. You have to be invited into the VIP Lounge by Moon Games Casino – they’re known to send out invites to loyal players. Once you’ve been invited, you’ll be subject to amazing perks like freebie spins and exclusive giveaways, not to mention some personalized gifts and benefits, too. You can also get a weekly cashback bonus on any of your losses, which we think is a very generous “thank you for your loyalty” gesture. All in all, it’s not the most glamorous promotions page we’ve seen, but its not the most bare-boned either.  

Banking

There are a few options to make deposits at Moon Games Casino, though we’d undeniably like to see more – PayPal is great but where are the e-Wallet options like Skrill? Deposits require a £10 minimum and are almost all instantaneous (except if you pay by cheque, obviously) so you can get started gaming right away. As far as we could tell, there weren’t any fees on either deposits or withdrawals.

When it comes to taking money out of your account, the minimum amount is £10, so it’s not too hefty a goal to reach. If you used a credit or debit card for your deposit, you’ll receive your money the same way, in about 3 to 7 days. You can opt to receive your withdrawal by cheque, which takes up to 21 days as it relies on the post. Wire Transfer can also take about 7 to 10 days for a transaction to be complete, whereas PayPal is a slightly faster option with a 4 to 5 day total withdrawal time. Either way, these are things to bear in mind when you make your deposit as you’ll have to use the same method for both transaction types. These are some of the longest transaction times we’ve ever seen for withdrawals, so it is a little unsettling.

Customer Support
  • Live Chat: Yes
  • Email: promotions@moongames.com; community@moongames.com; vip@moongames.com
  • Telephone: 0800 279 3222 – free from UK; +44 203 544 6731 from outside UK
  • FAQ: Yes
  • Availability: 10:00 – 02:00 GMT

Help isn’t hard to find in the Moon Games galaxy. In the top-right hand corner of every screen is a Help button that when clicked creates a side pop-up that provides you with three menu options: FAQ, Getting Started and Contact. The FAQ page is detailed and precise but could use a couple of inner links to make navigating easier. Clicking Getting Started will give you a rundown of everything you need to know about making an account and your first deposit, while Contact will simply give you the information you need to make actual contact with Customer Support.

When we contacted the Live Chat member for information, they were very friendly and provided us with detailed and fast responses to all our inquiries. In fact, they contact you when you enter the site with a special promo code, which is quite a nice welcome in our opinion.

Our Verdict

It’s time to fly off to a galaxy far away and play the casino games of the future. Join Moon Game Casino for the ultimate adventure in online gaming.